Resume

Gary Thomas George

Product Manager · Conversational AI · New York

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Summary

Product Manager with 10+ years building technical products at startups and enterprises. Currently a Product Owner at Capgemini embedded in Comcast's Xfinity conversational AI team — contributing to a platform migration toward Google ADK and building internal AI tooling through rapid prototyping and vibe coding. Personal projects in agentic systems, Flutter apps, and AI tooling reflect a builder-first mindset.

Work Experience

Capgemini

— Consultant / Product Owner

Jun 2024–Present · Philadelphia

Client: Comcast — Xfinity Assistant

  • ▹ Contributing to roadmap and delivery of Xfinity Assistant — a large-scale omnichannel virtual assistant.
  • ▹ Supporting migration of IVR and chatbot modules to the Google ADK / Conversational Agents ecosystem.
  • ▹ Launched field tech chatbot in 4 months; used by 100+ techs, 10,000+ chats/day.
  • ▹ Built a Conversational Agents Playbook prototype → shipped to production → contributing to millions in savings by reducing human agent escalations.
  • ▹ Owned the Sales and Internet Essentials modules within the broader omnichannel IVR migration.
  • ▹ Vibe-coded AXIS — an internal chat transcript analyzer built end-to-end with Gemini LLMs, surfacing sentiment, summary, and agent metrics.
Google ADKConversational AgentsCX Agent StudioVertex AICloud RunDialogflow

Foradian Technologies

— Product Manager

Sep 2018–Oct 2021 · Bangalore

Product: Fedena SaaS SIS · Uzity SaaS LMS (40,000+ institutions)

  • ▹ Consolidated messaging into integrated Email + WhatsApp platform → 40% productivity increase.
  • ▹ Designed and launched Gradebook module across 10+ countries → 20% retention increase, 15% sales growth.
  • ▹ Launched Fedena Connect mobile app (Android + iOS) → 30% adoption increase.
  • ▹ Drove gate management (QR/Barcode) and post-MVP owner dashboard → 30% productivity increase.

Foradian Technologies

— Software Engineer / Business Analyst

Aug 2012–Aug 2018 · Bangalore

  • ▹ Researched and built new Fedena SIS features → 15% user engagement increase.
  • ▹ Transitioned into proxy product owner role; translated customer needs into PRDs with CTO and engineering.

Web Serves Inc

— Business Analyst (Volunteer)

Jan 2022–Dec 2022 · New York

  • ▹ Redesigned company website with SEO and digital marketing focus.
  • ▹ Introduced Agile tracking tools (Intervals, Freedcamp); generated board-level reports.

Projects

Xfinity Assistant — Comcast

Enterprise

Migrating Comcast's omnichannel virtual assistant to Google ADK and shipping generative AI features at scale.

Google ADKCX Agent StudioVertex AIDialogflow
Case Study

ADK Human-in-the-Loop Middleware

Personal

A pause-and-approve middleware for Google ADK agentic flows — open-source proof of concept.

Google ADKPythonAgentic SystemsHITL
GitHub Read on Medium

CX Agent Studio Product Review

Personal

Independent product breakdown of Google CX Agent Studio — connecting enterprise patterns to ADK HITL concepts.

CX Agent StudioProduct AnalysisConversational AI
Read on Medium

Fedena Mobile App

Enterprise

0→1 launch of the Fedena Connect mobile app (Android + iOS) for school admins, parents, students, and teachers — drove a 30% adoption increase.

MobileFlutterEducation SaaS0→1
Case Study

Fedena Gradebook

Enterprise

Designed and launched the Gradebook module across 10+ countries — 20% retention lift, 15% sales growth.

Education SaaSProduct DesignInternationalization
Case Study

UniVault Link Manager

Personal

iOS link manager app — save, organize, and revisit URLs with smart tagging.

iOSSwiftPersonal Project
App Store

Customizable Wordle App

Personal

A Flutter clone of Wordle with custom word lists, difficulty modes, and themes.

FlutterDartGame
GitHub

Custom Fitbit Watchface

Personal

A minimalist watchface built for the Fitbit SDK — daily goals, weather, and battery at a glance.

Fitbit SDKJavaScriptWearables
GitHub